How can I follow up on an enquiry or application?

 

To follow up, reply to your existing email conversation with GoCertify or email [email protected]. You can also contact our team through the website’s live chat.
What information should I include?
Please provide:

• Your name and company.
• The product name or model.
• Your enquiry or project reference, if available.
• The date you submitted your enquiry.
• The question or update you need.

If you submitted the website form, use the reference shown in the confirmation message. You can still contact us if you do not have a reference.
Should I send my documents again?
You normally do not need to resend documents already provided unless our team requests them. Replying to the existing email conversation helps keep your information together.
If you are sending revised documents, clearly identify what changed and which earlier files they replace.
What if my shipment date changes?
Tell us promptly about changes to the expected arrival date, product, supplier or application details. We will review whether the change affects the agreed work or timeline.
What if I have not received a response?
Our team will contact you within 24 hours of receiving your initial enquiry. If you have not heard from us, check your Spam or Junk folder, then email [email protected] with your enquiry details.
If the website displayed an error or you are unsure whether your enquiry was submitted, mention this so we can check before you send it again.