How do I send product files?

 

You can send product photographs, specifications, labels, test reports and certificates through the GoCertify website enquiry form.
Uploading files through the website

1. Complete your contact and product details.
2. Under Relevant files, click Choose files.
3. Select the documents you want to share.
4. Check the selected files, complete the security verification and click Send enquiry.

Selecting files alone does not send them. You must submit the form.
Supported file types and limits
The enquiry form accepts:

• PDF documents.
• JPG, JPEG, PNG and WebP images.
• Word and Excel files.
• CSV and TXT files.
• ZIP archives.

You can attach up to 20 files, with a maximum of 10 MB per file and 20 MB in total.
What if my files exceed these limits?
Email [email protected] to arrange a suitable transfer method. Please avoid splitting the same enquiry into multiple submissions unless our team asks you to.
How can I make my documents easier to review?
Use clear filenames that identify the product, model and document type. Send complete, readable documents and explain which files relate to each product if your enquiry covers several models.
Only share files you are authorized to provide. Do not include passwords, payment-card details or unrelated personal information.
How do I know my enquiry was submitted?
After a successful submission, the website displays a confirmation and an enquiry reference. Keep that reference for follow-up.
If an error appears or you are unsure whether the submission succeeded, contact [email protected] before sending it again.
Our team will contact you within 24 hours of receiving your enquiry.